Symphony Healthcare Services Ltd welcomes Crewkerne Health Centre.
CREWKERNE HEALTH CENTRE JOINS SYMPHONY HEALTHCARE SERVICES
At the beginning of July, Crewkerne Health Centre became the fifth GP practice in Somerset to join NHS healthcare organisation, Symphony Healthcare Services Ltd.
Symphony Healthcare Services is a subsidiary of Yeovil Hospital and was launched in April 2016 as part of the Symphony Programme Vanguard, to provide much needed stability and sustainability for primary and secondary care in Somerset.
As a larger NHS organisation, Symphony Healthcare Services aims to enable closer working between GP practices and Yeovil Hospital to help patients access the right services more easily than before. Practices joining SHS will benefit from additional support from other existing GP practices within SHS and a central support team.
Crewkerne Health Centre has operated on its current site in Middle Path, Crewkerne since 1973 and provides healthcare services for around 11,000 patients in the local community.
Dr John Horne, GP Senior Partner from Crewkerne Health Centre said “Like many GP Practices across the country, it has become increasingly difficult for us to meet the challenge of growing patient lists, an ageing population, more complex long-term health conditions and a national shortage of GPs. We believe that by joining a larger NHS healthcare organisation we will be in a better position to secure healthcare services for the local community. Our experienced and professional team in Crewkerne will continue to provide patients with the high quality healthcare services on which we pride ourselves. We are very pleased to join colleagues within SHS and to have the opportunity to work together to create a strong, resilient primary care service to meet the needs of our patients, both now and in the future.”
SHS Managing Director, Mandy Seymour-Hanbury added “We are thrilled to welcome Crewkerne Health Centre in to Symphony Healthcare Services. Many families have grown up with the support of their local healthcare practice and it is this local service that we want to maintain and develop through Symphony Healthcare Services. By establishing a larger, better supported organisation we can work together to manage and develop our practices and address the challenges that they face; such as recruiting and retaining new doctors and specialist healthcare teams. This is a genuinely exciting time for the NHS in Somerset, and, by integrating in this way, we are committing to a sustainable future for local GP services and hospital care.”
To register as a patient at the Health Centre or for any enquiries about the services provided, please contact the surgery on 01460 72435 or visit the website www.crewkernehc.co.uk
Access to routine GP Services Extended to Evenings and Weekends
Patients with long term health conditions, young people and shift workers are just some of the people expected to benefit from a planned extension to the availability of appointments at Somerset's GP practices. This scheme fulfils a pledge made by the Government in 2015 to improve access to primary care services.
All practices in Somerset are currently contracted to deliver primary care medical services from 8 am until 6.30pm. Through this new national scheme patients registered at a Somerset GP practice will now also be offered appointments from 6.30pm until 8.00pm Monday to Friday and some appointments at weekends.
Crewkerne Health Centre is working with a group of practices in the Yeovil area to deliver this improved access. Health staff working at evenings and weekends will have access to the patient's medical records when consent is given and will be able to provide the same high standard of care as patients would expect during normal opening hours.
Patients who wish to book a routine appointment in the evening or weekend can do so by telephoning our appointments line on 01460 74797 (8.30 am - 6.30pm) or visiting the practice (8.00 am - 6.30 pm). Extended hours appointments at Crewkerne Health Centre will be on a Monday evening, but staff will be able to book you an appointment at another local surgery on any other evening which is convenient for you as the patient.
Please note that this is a service for ROUTINE appointments and this does not replace the current Somerset Out Of Hours Urgent Care Service. If patients or their family members become ill overnight or at the weekend and need medical advice or help outside practice opening times, they should continue to call NHS 111.
Please click here for Frequently Asked Questions on this service and maps showing local provision.
On line services
In line with our planned improvements to increase on line services for patients, some appointments with all GPs can now be booked online. Registration for this service is required and reception staff will require to see ID (photo and address)before a login and password can be issued. At the moment no nurse appointments may be booked on line, but as the service rolls out, the number of available appointments will increase.
Prescriptions are also available on line through the Patient Access system. Again ID is required before a login and password are issued and access to this service also allows you to view the medication, immunisations and allergies noted in your medical records.
Unfortunately, due to issues around confidentiality, neither of these services are available to patients under the age of 18. Parents wishing to order medication electronically for their children are asked to do so using the e-mail address firstname.lastname@example.org
Care Quality Commission Inspection Report
Following the inspection at the Health Centre on 12th November, the CQC report has been published on their website today (10th April). The practice has been rated as 'GOOD' and a full copy of the report can be found here.
Important changes to appointments system
With the arrival of our new nurse practitioner on September 1st and our difficulty in replacing a GP partner, the practice has given careful thought to ways in Patient Participation Report 2014which we could change and improve our appointments system. From feedback from our patients we know that:
- when the problem is medically urgent, being able to speak to any GP is important
- You value the opportunity to speak to your own GP particularly when it relates to an ongoing condition
- there are many occasions when advice over the telephone is helpful and you do not necessarily wish to come to the surgery.
From September 1st, when you call the surgery to make an appointment, the reception staff will ask you if the problem is medically urgent for that day. If it is, they will ask for brief details, and will arrange for a doctor to call you back. This may be your own doctor but could also be the duty doctor or nurse practitioner. Please give the receptionist the telephone number on which you can be contacted. When the doctor phones to discuss your problem, he or she will then book you an appointment (if necessary) to see a doctor, nurse practitioner, practice nurse or health care assistant (depending on what course of action is agreed).
By giving reception staff some brief details of your medically urgent problem, it does help the doctors to prioritise their calls and all information is treated in strict confidence.
If the problem is less urgent, reception staff can book you a routine appointment with a GP up to 3 months ahead. When phoning for a routine appointment, it is helpful if you could do so after 9.30 am when our telephone lines are less busy. Patients will also have the opportunity to make an appointment to speak to their doctor on the telephone regarding less urgent problems e.g. to discuss a letter from the hospital.
Friends and family test
We are required to ask you to think about your recent experience of care at the surgery and how likely you are to recommend our GP practice to friends and family if they needed similar care or treatment? This can now be completed on the website using the link at the right hand side of the home page. Please click here to see feedback from postcards collected from June to October 2016
Having recently taken up a part time role as Medical Director with Symphony Healthcare Services, Dr Balian will now only be in the practice two days per week (usually Monday and Wednesday). Dr Harriet Quast has joined the practice on a part-time basis and will assume responsibility for half of Dr Balian's patients.
Health Centre Staff Changes
The partners are pleased to welcome Dr Catherine Fenlon who has joined the practice as a salaried doctor. Dr Fenlon is an experienced GP who has links to Crewkerne Health Centre having undertaken her GP training here almost 20 years ago. Dr Fenlon will hold a patient list and is currently accepting new patients. She will work for 3 days each week.
Dr Kersten has also decided to become a salaried GP rather than a partner in the practice and also to reduce her working commitment. She will now work for 2.5 days per week and her patient list has been reduced to reflect this. Letters have been sent to patients who had not already seen Dr Kersten moving them to Dr Fenlon’s patient list
Minor Injuries Service
This service is now available at the Health Centre between 8 am and 6.30 pm from Monday to Friday. Injuries should have occurred in the last 48 hours and you will initially be assessed by a member of the practice nurse team. No appointments are necessary for this service.
Minor Ailments Service
The Health Centre Pharmacy, which opened in August 2012, now offers a minor ailments service. The pharmacist is able to give advice and medications for a range of illnesses e.g. cystitis, coughs, colds, sore throats etc. The Pharmacy is open from 7am until 10.30 pm from Monday to Saturday and from 10am to 5pm on Sundays.