Save time by submitting your request online
The quickest way to contact us is to use our new online consultation platform, Anima. This is open between 06:00 and 16:00 (Monday to Thursday) and from 6:00 to 14:00 on Friday and we strongly encourage patients who are able to use Anima to ease the pressure on our phone lines for those who cannot access our services online. Anima is appropriate for both urgent and routine requests, but should not be used in situations which require an emergency response.
To access Anima, please click the image below:
Phone Us
If you cannot submit your request online, our team are still on hand to help you on the phone. Our lines are open on 01460 72435 between 8.30 - 18.30 Monday - Friday (excluding bank holidays)
All requests will be triaged and actioned based on their urgency and clinical need, regardless of whether you submit your request online or via the phone.
For any other non-urgent administrative enquiries you may also email somicb.reception-crewkernehc@nhs.net
Repeat Prescriptions
You cannot submit repeat prescription requests through Anima. The quickest way to submit your repeat prescription is using the NHS App which you can sign up for here.
If you cannot use the NHS App, you can contact our phone line between the hours of 10:00 and 13:30 Monday to Friday (excluding bank holidays) and select Option 2.